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How to Create Tickets: Managing One-Off Tasks Efficiently?

Tickets are one-off tasks that can be created for any team role. Once a ticket is completed, it won’t show up in the account, meaning the task can only be completed once.

Note: Create ticket is a default task that can’t be modified. It always appears for every user in the Unscheduled section of the mobile app.

When and How to Use Tickets

Example tasks that can be handled using the Create Ticket function include reporting a broken appliance, organizing a one-time equipment repair, coordinating tasks for a special event setup, notifying staff about urgent matters, or anything else that needs someone’s attention on a one-time basis.

How Does It Work

You can create tickets/one-off tasks:

1. From Mobile app > Unscheduled section (gray zone) > Create ticket

KB_Monitoring_MobApp_Create ticket

2. Add into task Field > Create ticket

KB_Monitoring_TaskSetup_Create Ticket field
Creating tickets

  • Enable the checkbox "Create ticket"
  • Choose to whom to assign the ticket from the dropdown Received by. Tickets can be assigned only to Team roles.
  • Write the task content
  • Add images/files
  • Save

KB_Monitoring_Create ticket_MobView

Receiving tickets

  • All assigned roles will get a mobile app notification about the new ticket
  • Mark the ticket Done or fill in details under the three dots.

KB_Monitoring_MobApp_Tickets_DoneKB_Monitoring_MobApp_Ticketdetailview

Reporting

  • Go to Desktop > Monitoring > Task history > Tickets
  • Select a suitable time period
  • See result

KB_Monitoring_TaskHistory_Tickets