How to Perform a Product Recall Using End-to-End Traceability

Before you can perform a product recall, you need to complete the records. Follow these instructions to do so.

Use Case No. 1: Ingredient Safety Issues

In case your supplier informs you that the ingredients you received may potentially not be safe to eat, you need to find out how much of that ingredient you still have in stock, how much of it you've used, and how much you've dispatched to your customers. To find this out, you should start by checking how much of that ingredient you have received.

To find the information recorded in the Receiving Log, follow these steps:

1. Select Monitoring from the main menu.
2. Select Task History from the secondary menu.
3. Select the Receiving Log task from the list.
4. Define the time period during which you received the ingredient (your supplier will likely provide a time period when the ingredient may have been received).
5. Search for the invoice numbers related to the specific product batch you received (your supplier will likely provide you with the invoice numbers as well).
6. Download the invoices you need.
7. Calculate the total amount of the specific batch of the ingredient you received.

Now that you know how much of this ingredient you have received, you need to check how much of it you have used in your products. To find this information, follow these steps:

1. Select Traceability from the main menu.
2. The Prepared products view is already selected in the secondary menu.
3. Open Advanced search.
4. Select the time period when this ingredient might have been used.
5. Enter the ingredient name and batch number you're looking for.
6. Click the Search button.
7. Download the returned information as an .xlsx file.
8. Filter the ingredient on the first worksheet and calculate the amount you have used in the prepared products. Deduct this amount from the received amount to determine how much you still have in stock. Write off this remaining amount and label it accordingly to ensure no one uses the ingredient anymore.
   
9. Select the second worksheet in the downloaded .xlsx file.
10. Filter the Monitoring Task Name by 'Dispatch Log.'
11. Find the amounts and customers to whom you have dispatched this product and contact them for a recall accordingly.
    

Based on the previous information, calculate the amount of products still in stock that contain the recalled ingredient batch. Write these off and label them accordingly to ensure they are not dispatched.

Finally, record all the information in the Recall Monitoring task under the Monitoring section. To do this, follow these steps:

1. Select Monitoring from the main menu.
2. The Fill tasks view is already selected in the secondary menu.
3. Click +Unscheduled Entry.
4. Select Recall from the tasks dropdown.
5. Click Create.
6. Fill out the information and click Save.
   

Use Case No. 2: Prepared Product Safety Issues

If you find that the product you prepared doesn't meet the requirements and may be harmful to consumers, you need to recall the product by following the same instructions as explained in the previous use case, starting from the Traceability section (there's no need to gather information from the Receiving Log). Additionally, the product batch search must be based on the prepared product batch rather than an ingredient batch.

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