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How to Pause Your Monitoring Tasks During the Holiday Season

Follow these easy steps to pause your monitoring during the holiday season, collective vacations, days off, or emergencies—and stay compliant.

Please note: Pausing your monitoring is only available on our desktop version. This means you cannot set it up in the mobile app.

This is what your FoodDocs app looks like on paused days:

How to pause monitoring

Follow these easy steps to pause monitoring:

  • On a desktop, log in to your FoodDocs account.
  • Go to Monitoring > Pause Monitoring
    Pause monitoring tasks
  • In this view, you can see all the periods when monitoring has been paused. Select Add new to define a new period.
    Add new monitoring pause
  • Set the dates for when you will be closed, name the period, and save it by clicking the Checkmark button.
    Pause monitoring

Tip: You can schedule multiple monitoring pauses in advance—for example, for planned collective vacations and holidays.

  • There will be no active tasks in your monitoring timeline during the paused period:
    Weekend days off

Follow these easy steps to remove/edit paused monitoring periods:

  • Go to Monitoring > Pause Monitoring
  • Edit a paused period by clicking the pen icon, or delete it by clicking the trash can icon. 
    Edit or delete paused periods

Please note: If there are any incomplete tickets (one-off tasks), staff members in the relevant roles to whom the tickets have been assigned will still receive notifications to complete them.

 

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